Refund Policy for Portrait Sessions and Prints

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents from shooting on a scheduled date a new date will be scheduled or client will be refund of their deposit, if applicable.

No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; we have  a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify us before receiving the “incorrect” photograph.

Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, we will send the correct photo to the buyer free of charge.

Any questions regarding this Policy please call 803.900.1145 .

Policies

 Due to the nature of custom photography, all sales are final.  Xiii Summers does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed.

Remainder  of order is due in full the day of the shoot . Prints and products arrive 2-4 weeks after payment is received.  Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

 

The session fee is paid in advance to secure your chosen date. It is non-refundable should you cancel, but is transferable to another date in the event you wish to amend your booking with at least 48 hours notice. Special consideration is made for maternity and newborn sessions. 

Please make your selection carefully before ordering and if you have any questions please call me at 803.900.1145 .

Refund/Exchange Policy for Custom Photos/ Custom Clothing Orders

Due to the custom pre-designed nature of these services, there are no refunds on any design order.  All services are considered a custom product and therefore there are no refunds on any unless a mistake is made on our end.r.